UAT - User Acceptance Testing​

"Ensure software is delivered 60% quicker, with fewer errors"

User Acceptance Testing (UAT) is a vital activity to ensure that a new or upgraded application can support the business use cases. Typically performed by key business users / subject matter experts, it is an unpopular drain on the business with people untrained in testing asked to document their tests and potential issues in sufficient detail so that they can be reproduced.

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Business User Time

The UAT team will largely comprise key users from the line of business. These are the people who know and understand the processes that the new or amended application is intended to support.

Key users have many other calls on their time and normal business operations will suffer while the UAT is in progress. It is difficult to keep 100% of their attention as phone calls, urgent emails and unavoidable meetings can impact their availability.

Business User Time

The UAT team will largely comprise key users from the line of business. These are the people who know and understand the processes that the new or amended application is intended to support.

Key users have many other calls on their time and normal business operations will suffer while the UAT is in progress. It is difficult to keep 100% of their attention as phone calls, urgent emails and unavoidable meetings can impact their availability.

Scheduling

User Acceptance Testing must be planned around normal operations. As there is no guarantee that the new application will be available by a given date, you have to estimate and build in a degree of flexibility.

The duration is difficult to predict as it is dependent on the number of issues discovered, their criticality and the time taken to correct. It is common for a UAT phase to kick-off and then be rapidly suspended if a critical error is discovered at an early stage in a business process.

The number of iterations of UAT will be governed by the stability of the application. If few errors are found then a single cycle may be sufficient but most companies will plan on a minimum of two iterations with an outline plan for a third if needed.

Scheduling

User Acceptance Testing must be planned around normal operations. As there is no guarantee that the new application will be available by a given date, you have to estimate and build in a degree of flexibility.

The duration is difficult to predict as it is dependent on the number of issues discovered, their criticality and the time taken to correct. It is common for a UAT phase to kick-off and then be rapidly suspended if a critical error is discovered at an early stage in a business process.

The number of iterations of UAT will be governed by the stability of the application. If few errors are found then a single cycle may be sufficient but most companies will plan on a minimum of two iterations with an outline plan for a third if needed.

Our User Acceptance Testing Solution

Reduce the impact on business users by 60%

Untrained Users

Few business users ever have aspirations to be an application tester and very few of the people undertaking this critical activity will have any training, with the inevitable consequences.

Problems are often poorly reported using a combination of screen shots and email. Sometimes an issue cannot be reproduced and only a vague description will be available. The focus will naturally be on issues that are discovered with positive tests often not reported.

Test coverage or complete proof of testing cannot be provided for internal review and external audit.

original-software-uat-management-solution-image-05
original-software-uat-management-solution-image-05

Untrained Users

Few business users ever have aspirations to be an application tester and very few of the people undertaking this critical activity will have any training, with the inevitable consequences.

Problems are often poorly reported using a combination of screen shots and email. Sometimes an issue cannot be reproduced and only a vague description will be available. The focus will naturally be on issues that are discovered with positive tests often not reported.

Test coverage or complete proof of testing cannot be provided for internal review and external audit.

Transform UAT today. See ROI tomorrow

Reduce the time and effort by 60% and eliminate defects that make it to production

Only Basic Tools

UAT is the poor relation to most areas of information technology, poorly served by technology that could transform this labor intensive process. Common tools of choice are spreadsheets, documents and email augmented by the occasional screenshot.

User Acceptance Testing is an occasional activity and the business users involved have insufficient time as it is, without investing hours into learning a new tool.

Only Basic Tools

UAT is the poor relation to most areas of information technology, poorly served by technology that could transform this labor intensive process. Common tools of choice are spreadsheets, documents and email augmented by the occasional screenshot.

User Acceptance Testing is an occasional activity and the business users involved have insufficient time as it is, without investing hours into learning a new tool.

A Unique Solution for UAT- Designed for Business Users

Our solutions have been designed with exactly this class of users in mind. Training is measured in minutes not days and the results are transformational. The test documentation load is instantly removed from business users, while the quality of test results is elevated to new heights.

Multiple Cycles and the Blame Game

UAT has to be repeated until the application meets the acceptance criteria, or the implementation is cancelled.

Several cycles will be required with inevitable increase in user fatigue until only the reported issues are re-tested. The test cycle with the least coverage will be the one before the application is implemented into the live environment.

This is also where the blame game starts, as the business users wonder why issues, such as the one’s they’ve found, ever made it out of development in the first place.

Multiple Cycles and the Blame Game

UAT has to be repeated until the application meets the acceptance criteria, or the implementation is cancelled.

Several cycles will be required with inevitable increase in user fatigue until only the reported issues are re-tested. The test cycle with the least coverage will be the one before the application is implemented into the live environment.

This is also where the blame game starts, as the business users wonder why issues, such as the one’s they’ve found, ever made it out of development in the first place.

A UAT Management Solution

Simple to use by business testers, and easy to administer and report by managers

Remove User Fatigue

Capture early cycles of UAT as the basis for automated regression testing in other UAT cycles

Lessen the burden on business users

Improve test coverage in every UAT iteration.

Use existing automation assets, re-synchronized to the enhanced application.

Multiple Teams

Users, from different teams and business groups, need to collaborate as transactions flow through the business, from one team to another. For example; Operations cannot test order dispatch, until Sales have completed order entry and Finance have completed credit checking.

Testing depends on previous activities. Without a clear view of testing progress and the details of the activity already completed, time will be wasted, and any miscommunication will create gaps and mistakes

Multiple Teams

Users, from different teams and business groups, need to collaborate as transactions flow through the business, from one team to another. For example; Operations cannot test order dispatch, until Sales have completed order entry and Finance have completed credit checking.

Testing depends on previous activities. Without a clear view of testing progress and the details of the activity already completed, time will be wasted, and any miscommunication will create gaps and mistakes

A Clear and Unified View

Qualify defines the process and supports the execution of individual tests by multiple teams. Synchronized management of the testing tasks, team members and progress, leads to more efficient scheduling and a more visible flow of the data from one team to another.

Define the process and support individual tests by multiple teams.

Synchronise management of the testing tasks, team members and progress.

More efficient scheduling.

More visible flow of the data from one team to another.

Training Documentation

Once UAT has been successfully completed the rest of the business user community, who will be using the application, need to be trained in readiness for the live implementation.

This training needs to be overseen by someone with knowledge of the entire application, to ensure they are no gaps in the processes between business groups. To an extent the UAT team can undertake the training, but the business needs that team back in their roles, catching up on their work backlog.

So formal training may be limited, instead the focus will be on supporting your colleagues once they are using the application with the inevitable catalog of errors and user frustration.

Training Documentation

Once UAT has been successfully completed the rest of the business user community, who will be using the application, need to be trained in readiness for the live implementation.

This training needs to be overseen by someone with knowledge of the entire application, to ensure they are no gaps in the processes between business groups. To an extent the UAT team can undertake the training, but the business needs that team back in their roles, catching up on their work backlog.

So formal training may be limited, instead the focus will be on supporting your colleagues once they are using the application with the inevitable catalog of errors and user frustration.

Automatically Create Training Guides

Results that are automatically created for every UAT run create the ideal material to produce great training guides.

High quality pictures are interspersed with the details of every mouse action and keyboard entry.

Remove any redundant entries and enhance with bubble text.

Output your training guide automatically as a Word document, PDF or an animation.

Our User Acceptance Testing Solution

Reduce the impact on business users by 60%

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