IT disasters

C-Suite Blog Series: the CFO and the technology hot potato

By George Wilson

Before Christmas RBS suffered the latest in a long line of technical defects to hit the banking industry. But this one was a particular headache for the RBS CFO when he saw his company’s share price plummet 12 per cent on the news that RBS customers were experiencing considerable customer service disruption.

This only serves to underline the fact that technology, when it goes wrong, isn’t just a problem for the CIO and the IT department.

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