insurance research

Insurers Claim Software Failures Lead to Revenue Loss and Customer Attrition

Insurance Pulse

– New Research from Original Software –

Software application issues cost the insurance industry revenue and market share, according to 31 per cent of U.S. insurance executives in new research commissioned by Original Software, a leading software quality technology company.

The study of core software applications was conducted by Gatepoint Research who questioned 61 senior insurance executives, two thirds from firms with revenues of more than $1.5 billion.

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