incident reporting software

Internal and Outsourced IT Help Desks Game Changes

Sliding Mind, a new technology provider, who delivers inspired, innovative solutions for IT help desks, announced TrackPath, a new solution that eliminates the guess work involved in recreating the application problem when a user contacts the IT Help Desk. TrackPath continuously monitors the activity on each PC so that in the event of any issue, a fully documented audit trail is instantly available for transmission to the IT help/service desk.

According to Gartner: “There continues to be an erroneous belief that the IT service desk tool represents the greatest cost for IT service support… 86% of the cost of an IT service desk is staffing related…” *

TrackPath continuously tracks all user activity on a PC irrelevant of whether the application is deployed through the cloud, browser or desktop.

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