Upgrades of core operational systems like ERP and CRM and so on are long, expensive and painful. A key reason is that the knowledge of what the system needs to do resides with users in finance, HR, sales, and service, etc.
Document the entire test or business process in clear English with automatic screen shots and annotated mark-ups while every user action is described in the manner that a user understands, free of technical jargon and based on our patented User Interface Annotation.
This can be used to create process manuals, check methods and help with training.
The reports make a great training tool as produced by TestDrive. They are generated as multi-format documents, so that it is easy to provide additional details to be added to create a complete training or business process manual.
An animation can be generated from any Business Process you capture. Animations give a complete, active, representation of what happened during the business process.
These animations can be enhanced with credits, bubble text and custom descriptions of each action.
Its important to be able to document those end to end processes that span multiple applications. A vendor user guide falls short, lacking the environment specific information that will make it fit for purpose.
Here’s an easy way to capture that SME expertise from your savvy business users and turn into into a reference document or video.
Watch or download the transcript here.