Research Shows Major Software Projects in Pipeline for 71% of UK Retailers
According to new industry research conducted by Martec and commissioned by Original Software, the global software quality solutions vendor, 71% of large UK retailers have a major software project in the pipeline. Bringing to an end the tech investment slowdown the retail industry saw between 2008 and 2013.
The research quizzed 42 multiple retailers in the UK, with combined sales of £147 billion, 29,000 stories and equating to 46% of the market by turnover, and found that:
ERP implementations and upgrades are the most common.
Second most common are e-commerce and store systems replacements and upgrades.
Supply chain projects came in third with 24% of retailers.
That level of technology investment doesn’t come without its problems, as
69% of retailers say they suffer with system bugs
E-commerce systems were singularly the most problematic for retailers with bugs. This is seriously challenging for retailers, as for many, their websites are their only 24/7 communication channel with customers and any problems will have a serious impact on their ability to do business. As one of the respondents from the survey, a Head of IT at a fashion and lifestyle retailer explained:
It is difficult to test the website against every combination of device, browser and operating system and to simulate real-life conditions. The more functionally rich the website is, the more difficult it is to test.”
Where software bugs are concerned, the next most serious offenders are:
When it comes to making changes to customer facing applications, retailers gave an average of 5.9 out of ten, indicating they find it difficult to make these changes. Two most common issues are:
Lack Of Automation
Lack Of Resourcing
Commenting on the research, Colin Armitage, CEO of Original Software said:
Click To Download The Full Report
Since the financial crash, many retailers have been reluctant to invest in IT, even as they witnessed burgeoning online spending and the relative slow down on the high street. However, incentivised by the creation of a multi-channel business model, many retailers need instant visibility of stock, sales and customers in all channels and new technology will help them achieve that.”