Thought leadership

Two More Added to the 2014 IT Disaster Hall of Shame

Funny Monkeys

Since posting the “The 2014 Top 10 Tech Disasters”, we have had an over-whelming flood of emails with suggestions to expose other organizations for their poor software quality.

Two of the most popular organizations you have told us to include in our IT Hall of Shame are: Amazon for their e-commerce glitch, and the UK National Air Traffic Services (NATS) for their travel trauma.

Below we expose their IT failure this year.

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The 2014 IT Disaster Hall of Shame


Original Software’s pick of the year’s ten biggest technology catastrophes

2014 hasn’t disappointed on the IT failure front. Software catastrophes, hardware meltdowns and system malfunctions have left executives red faced, customers hacked off and shareholders fuming on both sides of the Atlantic. No organization is safe from IT disasters, which can have serious effects, causing disruption, reputational damage and diminished customer and investor confidence.

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Insurers Claim Software Failures Lead to Revenue Loss and Customer Attrition

Insurance Pulse

– New Research from Original Software –

Software application issues cost the insurance industry revenue and market share, according to 31 per cent of U.S. insurance executives in new research commissioned by Original Software, a leading software quality technology company.

The study of core software applications was conducted by Gatepoint Research who questioned 61 senior insurance executives, two thirds from firms with revenues of more than $1.5 billion.

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Retail Technology Investment Slowdown Comes to an End


Research shows major software projects in pipeline for 71% of UK retailers
71% of large UK retailers have a major software project in the pipeline, according to new industry research commissioned by Original Software, the global software quality solutions vendor, bringing to an end the tech investment slowdown the retail industry saw between 2008 and 2013.

The research, which was conducted by Martec and quizzed 42 multiple retailers in the UK, with combined sales of £147 billion, 29,000 stories and equating to 46% of the market by turnover, found that ERP implementations and upgrades are the most common, with a third of retailers with projects in this area. Joint second came e-commerce and store systems replacements and upgrades with 26% of retailers each.

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New Research: IT Organizations Not Ready for “Deluge” of Changing Apps

Many IT departments unprepared for accelerated change in business applications

CHICAGO (June 21, 2014) – Many corporate information technology (IT) departments may be unprepared for the accelerating pace of change in business software applications, according to new research by Original Software, a global software-testing solutions provider. Original Software conducted an online survey earlier this year, canvassing IT personnel at large and small organizations around the world about the role of software-testing technology in their businesses.

When asked “How confident are you that your software applications change quickly enough to achieve your organization’s goals?” the majority of respondents showed ambivalence, with 39 percent expressing a position that is “Neither confident nor unconfident.” In addition, nearly two thirds of respondents reported the performance of their testing tools is either “Average,” “Poor” or “Very Poor” when considering the ability to “support applications that change frequently.”

Interpreting the study’s results, Colin Armitage, CEO of Original Software commented: “Analysts estimate there will be as many as 200 billion apps downloaded to smartphones, tablets and other devices by 2017.

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A third of UK organisations holding back on Oracle R12 upgrade

Research from Original Software and the UK Oracle User Group unveils upgrade challenges

London, 27 February 2014 – Research conducted by Original Software, a software quality company, in conjunction with UK Oracle User Group (UKOUG) reveals that a third of organisations using Oracle E-Business Suite have not yet upgraded to R12 and a minority plan to remain on 11i with third party support or sustained support. The research canvassed the opinions of 156 Oracle E-Business Suite users in 20 countries.

The survey findings provide insight into organisations that have already been through the R12 upgrade process, the elements they found challenging and what they regarded were the most important factors for success.

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Web Disasters will Decline in 2014

– Original Software’s pick of the New Year’s big software quality trends –

UK, 9th January 2014: The New Year will be the time for organizations to finesse their online presence, iron out any defects in online operational efficiency and ensure they are complying with online regulations, according to predictions for 2014 from software quality company Original Software. This follows on from a disastrous 2013 which saw a proliferation of web failures – including Obamacare – which resulted in angry customers, negative media coverage and reputational damage.

Further predictions from Original Software include:


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The 2013 IT Disaster Hall of Shame

Original Software’s pick of the year’s ten biggest technology catastrophes

London, 12 December 2013: 2013 has been a busy year for tech failures, on both sides of the Atlantic. All organizations are at risk of IT disasters, which could have an adverse effect on the operational running of the business and cause significant problems. This “hall of shame” demonstrates how easily technology disasters can happen and the fall out that follows.

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How the Grinch Stole Scripting!

A Tester’s Winter Tale – “How the Grinch Stole Scripting!”
Every Tester in Testville liked testing a lot. But the Grinch, who sat north of Development – did not!

19 December 2011 – An IT adaptation of a popular children’s Christmas story has sparked much interest within the software testing community today.

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While HP Plays Catch Up, Original Software Continues to Innovate

New version of its manual and automated software quality suite set to be the only force in agile test automation

21 December 2010 Original Software, the Application Quality Management (AQM) and Automated Software Quality (ASQ) vendor, today announced the release of its latest version of TestDrive, the only agile test automation solution in the market place, and TestDrive-Assist, the leading dynamic manual testing solution.
Version 7 is in direct response to an independent study undertaken earlier this year which revealed that the need for enhanced business agility was the highest rated market driver for improving software quality. With more complexity in IT projects and a need to respond faster to changing markets, development and QA teams have had to adapt the way they work.

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