Helzberg Diamonds Finds a Gem of a Partnership with Original Software

Retailer chooses Original Software to reduce the time to market for its business-critical MICROS-Retail Point of Sale system and its ERP and eCommerce applications

29 June 2011, – Original Software, a leading Application Quality Management (AQM) vendor, announced today that it has signed a deal with Kansas City-based Helzberg Diamond Shops, Inc., for managing and automating the testing of its business-critical retail systems. Original Software’s complete solution suite for quality management, manual testing, test automation and test data verification has been selected by the retailer to address its system testing challenges and improve overall quality and timeliness of application software delivery into production.

A leading fine jewellery retailer, Helzberg Diamonds, a wholly owned subsidiary of Berkshire Hathaway, Inc. operates 234 stores across the United States plus an online store. Building a successful retail business since 1915, the company is committed to attracting new customers and maintaining customer loyalty as it grows through its multiple distribution venues.

The “customer always comes first” at Helzberg Diamonds. Steve DeMott, Director of Application Development & Support at Helzberg Diamonds stated that he was impressed with Original Software’s shared customer service philosophy. “I was impressed at Original Software’s willingness and responsiveness to our specific needs. Our applications are quite complex and Original Software was the only vendor reviewed that could work with all mission critical systems. Other software solutions evaluated couldn’t give us the level of integration we required for testing our critical applications,” said DeMott.

“Our retail applications provide the business with complete information visibility to operational performance for both our traditional and online businesses. It is therefore critical that these applications are functioning correctly with the most current processing enhancements and at the most current release levels” added DeMott. “In the past we’ve only had manual testing processes in place and with the business growing at such a fast pace, we had to look for a way to make our testing efforts more efficient and start automating the testing process. With more frequent application updates, we didn’t want to delay the release of new functionality or employ more QA resources.”

Implementation will begin in June in order to be ready for major releases of our key applications in September. Once implementation is complete, Helzberg Diamonds will be using Qualify, a complete Application Quality Management (AQM) solution, to help unite all aspects of the software quality lifecycle and provide an integrated approach to solving the company’s quality process and management challenges.

Helzberg will also be implementing TestDrive-Assist and TestDrive, which are fully integrated solutions that allow companies to manage the testing journey to automation in a seamless and painless manner. TestDrive-Assist, discreetly captures tests while they are performed, including what is happening within the application. It also provides an audit trail and clear information for reproducing system errors. Its ability to automatically migrate these tests to an automated test script in TestDrive is a unique and powerful enabler for customers wanting to move to automation quickly and easily.

Finally, TestBench will also be used for addressing the validation of database effects during a test. TestBench will ensure that for any test execution, whether manual or automated, the database effects will form part of the results of the test execution.

Key to implementation success will be the time savings made in testing to bring ‘go live’ dates of new releases forward. DeMott concludes: “The Original Software solution suite is so easy to use. We have embraced the code-free approach of the solution and I’m certain that our entire QA team will be empowered as a result. The bottom line will be in the customer experience as it’s the quality of our supporting systems and self-service applications that is fundamental for a positive experience and repeat business.”


About Helzberg: (www.helzberg.com)

Helzberg Diamonds was founded over 90 years ago, in 1915 and is headquartered in North Kansas City, Missouri. Since day one the company has been dedicated to delighting customers with superior service and high-quality jewellery. The company offers diamond and gold jewellery, such as rings, necklaces, earrings, and bracelets. The company also offers men’s and baby jewellery, coloured gems, wedding bands, watches, and various gifts. It has 234 stores in the United States and operates as a subsidiary of Berkshire Hathaway, Inc.

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