Since posting the “The 2014 Top 10 Tech Disasters”, we have had an over-whelming flood of emails with suggestions to expose other organizations for their poor software quality.
Two of the most popular organizations you have told us to include in our IT Hall of Shame are: Amazon for their e-commerce glitch, and the UK National Air Traffic Services (NATS) for their travel trauma.
Below we expose their IT failure this year.
But let’s not stop there. Please comment on this post or feel free to get in touch with your suggestions. The more we expose, the more we re-enforce the importance of making application quality a business imperative. It’s not rocket science. Why not see how these organizations radically improved their software quality processes and at the same time, aligned IT with the business: Macerich, ViaSat, Ageas, Midcounties Co-operative, Marston’s.
Here are the latest additions:
- Amazon: the run up to Christmas has proved rich pickings on the IT disaster front – Black Friday and Cyber Monday saw e-commerce sites buckling under the weight of fervent shopping (step forward Tesco, Topshop and Net a Porter) but the failure that caused the most angst and the biggest headlines was surely this weekend’s problems with Amazon. A glitch in price comparison software saw thousands of products in Amazon’s Marketplace (most of which are supplied by small business owners) on sale for just one penny. Shoppers rushed in snapping up everything from electric toothbrushes to mobile phones for 1p. The problem is that many of these products were housed in Amazon’s behemoth warehouses and were shipped tout de suite. Amazon has said that it won’t provide compensation to small shop keepers and many have lost money, one to the tune of £100,000.
- NATS: the year wouldn’t be complete without a monumental travel tech meltdown and 2014. A glitch in the NATS system saw 10,000 passengers experiencing cancellations or heavy delays on one of the busiest travel weekends in the run up to Christmas. The air traffic control system fall over was apparently down to one line of code that caused a failure that affected thousands of passengers.