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Software Quality Matters Blog

Testing Center of Excellence – What is it for?

Center of excellence. What a phrase. The NASA Space Center has truly been a center of excellence, making its reputation not only from its successes but for the manner in which it reacted to failure.

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HP QC & QTP Annual Fees – good money after bad?

Since HP acquired Mercury Interactive in 2006 there has been considerable disquiet in the market as support costs for Quality Centre and QTP have steadily risen. Many users have been able to negotiate discounts on their annual fees or to gain more flexibility in how their licenses can be deployed. HP’s licensing model is known for its complexity and some users have fallen foul of its restrictions and found themselves with an un-budgeted additional cost at the end of the year.

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Toyota – software glitch leads to global product recall

By George Wilson

Toyota, the Japanese car giant, suffered a massive blow this week when it was forced to recall almost two million of its top selling Prius hybrid vehicles. A glitch in the cars’ software could set off cars’ warning lights, meaning it would enter failsafe mode and cause the vehicle to stop suddenly. The biggest hit to Toyota will be in Japan and the USA.

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When you drive your car, do you write code?

By George Wilson

You are providing input and instructions and internal code is making the car do many of the things you want it to do (ok, maybe not the steering thankfully!). So, I suppose in your analogy you are coding your car to do what you want. You understand the language – Turn the key to start it.

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Data Glitches – how Screwfix.com got it wrong

By George Wilson

The front page of the Telegraph this week carried a story on DIY online retailer, Screwfix.com. Shoppers couldn’t believe their luck when the retailer – selling everything from sheds to pricey power tools – cut all its prices to £34.99. Word of mouth meant people piled on to the site eager to snap up a bargain.

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Banks aren’t spending enough on IT

As the news broke before Christmas of yet another banking systems failure, which prevented customers from accessing their money and paying for goods, so did the argument that the main reason behind this proliferation of banking tech disasters is years of severe underinvestment in IT.

RBS boss Ross McKewan came out and said that the problems they have been experiencing have been down to underinvestment in underlying technology, which they are now trying to turn around. They know that these issues are seriously inconveniencing their customers, who will go elsewhere if they don’t get a better service.

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C-Suite Blog Series: the CFO and the technology hot potato

By George Wilson

Before Christmas RBS suffered the latest in a long line of technical defects to hit the banking industry. But this one was a particular headache for the RBS CFO when he saw his company’s share price plummet 12 per cent on the news that RBS customers were experiencing considerable customer service disruption.

This only serves to underline the fact that technology, when it goes wrong, isn’t just a problem for the CIO and the IT department.

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Are HP QTP & Quality Center the emperor’s new clothes?

It may be a tale from our childhood but I can think of no better analogy for the current state of test management and test automation tools market: The Emperor’s New Clothes. Now for those of you who cannot recall the story let’s have a quick recap.

The Emperor by definition was a powerful chap and one who wanted acclamation and praise from his court.

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C-Suite Blog Series: The Hidden Costs of Upgrades – an Insight for CEOs

‘Mission critical’ is something of a buzzword, but if ever it could be applied to a business application it would be to ERP. A flaky ERP system is the corporate equivalent of a bad heart. Operational efficiency, workforce productivity – all these elements hinge on ERP.

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The Problem with HP

Old Tools

Ensuring that your business applications are fit for purpose might not be sexy but it is fundamental to the success of your organization.

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