Software Quality Matters Blog
In the ERP world, whether on-premise, private cloud or SaaS cloud the impact of any change is not as clear or easily understood as it might have been in a home-grown application. The risk is magnified because a third party is making changes to an expensive system, which is critical for running the business, providing changes that we probably did not ask for, that we don’t understand, that may impact other integrated systems and that might have hidden features which can bring business to a standstill.
So, whereas before we relied on quality being determined by effectiveness and good practice across a number of stages in the Software Development Life Cycle (SDLC), the responsibility for quality “Shifts Right” exclusively to the function of testing. At the same time, the testing team may have been reduced, or more probably the emphasis placed on the business in User Acceptance Testing, that is even further “Right”.
The business users of course are best placed to spot the unwanted features and issues having the best knowledge of how the processes work, but they are not professional testers, they don’t think like testers and are not likely to carry out the most effective quality assurance process. Not without help anyway. Do they get that help? Help in the form of planning, management, analysis, training and technology? The answer is likely to be at best; “partially”.
One of the reasons for buying an ERP style application (typically at vast cost) is the avoidance of the development effort that goes with designing, building and maintaining home-built applications. There is also potential for fewer staff in all roles such as Business Analysts, Systems Architects, Programmers and Testers. This on-going cost reduction and the added benefit of a readily available flow of the latest market-led features means you will have a modern, bug free, up to date platform to support current and future business needs, at a fraction of the cost of the old system. For these reasons, the painful price tag becomes acceptable and the ROI case a matter for the accountants and crystal-ball gazers.
The reality may turn out to be a little different to this enticing vision, particularly when considering the effort, and associated cost involved to move to this new world. When looking back it may transpire that the investment made has ended up being greater than anticipated. That is not to say that it is not worthwhile, but just more costly, possibly considerably more costly, than was expected. The result is that the new ERP, and this includes upgrades or migrations not just new installs, is now of even greater financial significance because of this major investment.
I’ve got your attention, right? Before I explain, I first want to thank the attendees for being so supportive. The room was so crowded, we scrambled to find extra chairs and even more people came after we started.
ASUG Ohio – “You like me, you really like me” (in my best Sally voice)
Let me start out by saying again that ASUG stands out on top for me as one of the most well prepared professional organizations. I can’t even describe how easy they make it for their presenters and booth vendors. It doesn’t matter what location, vendor or chapter… they do such a great job.
Original Software are delighted to announce their sponsorship of the Basingstoke Town FC First Team for the 2017/18 season. Original Software are headquartered in Basingstoke so this was a great opportunity to support their local football club at this exciting time in our history, as they complete the transition to a community owned club.
The club compete at the seventh tier of English football with a dynamic squad under the leadership of their manager, Terry Brown.
On a recent training engagement with one of our customers, as is often the case, there were a selection of people with different abilities and experience who wanted to learn automation. On this specific course several of the people were automation engineers with lots of experience of coding a solution and the rest were business people with no automation knowledge.
My thoughts were that it would be easy to train the engineers but I would have to put more effort in to the business people and initially this was the case.
I’m glad to see that digital transformation is finally driving this move to more strategic partnering with outsourcers, and all I can say is that it’s about time! I also think the factory model isn’t going anywhere… it has its place in the industry. But,
if you really want to move forward, strategic partnerships have been and will always be the key to success in outsourcing.
I absolutely love reading testing blogs… they tend to focus on the future of testing and the advances we can make to get to market quicker. But, is this just a dream? The reason I ask is that I feel the frustration coming from software testers and their leaders that they are not valued when I meet with them.
I read an interesting article this week on outsourcing trends that I want to share 7 hot IT outsourcing trends and 7 going cold. I must say I feel like the industry analysts are finally getting it! Outsourcing is not a bad thing; let’s face it, we can’t be experts at everything right?