Black Hole No. 4: Lack of control
Obi Wan: But you cannot control it. This is a dangerous time for you, when you will be tempted by the Dark Side of the Force.
Delivering high-quality applications on time and on a budget is not easy. The challenge has been exacerbated by the legacy quality management and automation tools that were limited in their capabilities and had a high maintenance burden.
In an attempt to reduce costs and to avoid the complexities of quality delivery, many companies have embraced off-shore, near-shore, or on-shore outsourcing. The attractions of exporting the complexity and the reduced cost basis are clear, but the savvy organizations know that they must address the triple challenges of knowledge transfer, proof of work, and relationship management.
You must find a way to consistently and thoroughly document all use cases and put a mechanism in place where the quality and quantity of the outsourcers can be judged, forming the basis for managing the relationship through key agreed metrics.
This is the fourth in a series of ten lessons from Yoda, on the topic of Application Quality Management. 10 Black Holes to avoid for successful Application Delivery.