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Original Software Helps TVS Supply Chain Solutions to Bolster its Software Delivery Process in Response to Global Expansion

TVS Supply Chain Solutions, a global supply chain and logistics specialist for manufacturers within the automotive, beverage, industrial and defence markets, has selected Original Software to provide a strategic solution to manage and standardize its software delivery process to support the company’s global expansion.
TVS Supply Chain
Following corporate restructuring of TVS Supply Chain Solutions the IT department was required to serve a much broader base, encompassing not only its customers but also providing support for multiple companies within the group across several countries. The challenge for the IT department was to transform itself into an internal software provider, delivering home-grown applications across the group.

A key objective was to increase throughput of application development and enhancements in order to meet the growing needs of the business. Original Software offered a solution that would build automation into the testing function thereby improving testing processes, capturing knowledge and speeding up delivery.

Original Software was selected because of its unique capabilities in IBM platforms. The company’s credentials in Quality Assurance (QA) and the strength of its testing technology were also key factors in winning the contract.
TVS HQ
Jonathan Rothwell, Business Technology Director, at TVS Supply Chain Solutions, commented: “Original Software will be helping IT to move towards a more agile approach, and to apply better standardization and consistency. They have prepared the IT team for a journey whereby the services we deliver will continue to evolve as the company expands. With more robust application services in place the IT team is now far more confident that it can respond quickly to the changing demands of the business.”

George Wilson, Director at Original Software, said: “In a climate where global corporate consolidation is increasing, IT departments are finding that they’re serving a bigger audience which calls for more rigorous standards and processes in testing. IT departments need to make a step-change in professionalism in order to embrace the opportunities that global expansion brings and that’s very much down to having the right QA technology in place.”

TVS Supply Chain Solutions will be implementing Original Software’s TestDrive and TestBench products to ensure a seamless transition from manual to automated testing. TestDrive enables testers to create and maintain sophisticated tests in a fraction of the time required by traditional automation tools. TestBench supports developers with complex unit testing tasks including validating all database effects, middleware transactions and the creation of cut-down, representative test data.

Ends.

About Original Software: Original Software enables organizations to meet their objectives more rapidly by delivering enterprise application functionality frequently and efficiently. Knowledge workers and IT professionals use our technology to streamline user acceptance testing, conference room pilots, manual and automated testing, project management, and regulatory audit of applications. The software provides the fastest way to capture and share business processes, validate application functionality, and manage projects in real-time. Customers report massive increases in productivity, enabling them to keep up with changing business needs while reducing cost. More than 400 organizations, of all sizes and industries and operating in over 30 countries count on Original Software every day. http://www.origsoft.com

Press contacts

Kam Perera
PR & Communications
Tel: +44 (0) 7973 873 318
kperera@origsoft.com

Maria Martin
Marketing Manager
Tel: +44 (0) 1256 338 666
press@origsoft.com


Affymetrix Chooses Original Software to Support its Centre of Excellence for Software Testing

Microarray technology firm claims TestDrive as the only software testing solution to support its heterogeneous mix of business applications

Feb 2, 2012, – Original Software, a leading Application Quality Management (AQM) vendor, today announced that it has signed an agreement with Affymetrix, Inc. (NASDAQ:AFFX), to support a strategy of building an AQM Centre of Excellence for the provider of genome-wide analysis tools. Original Software’s solution suite has been selected because of its ease of use and ability to support the FLEX technology that is used within Affymetrix’s hosted HR application.

Researchers around the world use Affymetrix technologies to better understand the role that genes play in disease, the effectiveness and safety of therapies, and many other biological factors that affect human well-being. As a company whose mission is to revolutionize how the world benefits from genetic information, Affymetrix took a similar approach in choosing its software testing partner.

“We deliver a number of business services to our research customers and internal lines of business, and we wanted to build an AQM Centre of Excellence that would ensure that the quality of these services was secured with one solution across all the business applications that we offer, said Mike Vedda, CIO at Affymetrix. “Time to market is key in maintaining our competitive edge, and I didn’t want the team having to get to grips with multiple tools for all the different applications we have.”

Padmaja Surapaneni is the Director of IT at Affymetrix and is responsible for managing the QA processes and best practices for the various IT application groups. “We have four core business applications, the most important of which is our customer facing eCommerce application. Our Human Resources application is a hosted service built using the Adobe Flex framework. With weekly updates and non-technical users in HR carrying out the testing, it was important that the software we chose not only supported this new technology, but was also very easy to use. Original Software fit both requirements with its code-free approach to testing and support for Flex,” said Surapaneni.

Maintaining compliance with FDA Quality System requirements is business-critical to Affymetrix and was an important factor in selecting a software testing solution. Quality documentation is produced and managed within its content management application, SharePoint. Surapaneni explained: “All our Quality documents are stored in SharePoint, and any changes to our content management application have to be thoroughly tested. I was particularly impressed with how Original Software was able to execute PDF comparisons as part of the test to ensure that our compliance audit documentation was not corrupted.”

“The other vendors just failed to meet the technical requirements of creating and executing test cases over the various application technologies under test. The solution from Original Software was by far the most flexible and easy to use,” added Surapaneni.

Implementation started in August 2011, and Affymetrix is using Qualify, a complete Application Quality Management (AQM) solution, to help unite all aspects of the software quality lifecycle and provide an integrated approach to the company’s quality process across its different business applications.

Affymetrix is also implementing TestDrive-Assist and TestDrive, which are fully integrated solutions that allow it to manage the journey to automation in a seamless and painless manner. TestDrive-Assist, discreetly captures tests while they are performed, including what is happening within the application. It also provides an audit trail and clear information for reproducing bugs. Its ability to automatically migrate these tests to an automated test script in TestDrive is a unique and powerful enabler for Affymetrix who wants to move to automation quickly and easily.

Vedda concludes: “I’m certain that our time to market will be improved as a result of using the Original Software’s solution suite. We’ve calculated an ROI of 18 months to be prudent, but I’m convinced that we will get a far quicker return due to the ease of use and speed at which testing will be carried out.”

About Affymetrix: (www.affymetrix.com)

Affymetrix technology is used by the world’s top pharmaceutical, diagnostic, and biotechnology companies, as well as leading academic, government and non-profit research institutes. More than 2,000 systems have been shipped around the world and more than 23,000 peer-reviewed papers have been published using the technology. Affymetrix is headquartered in Santa Clara, Calif., and has manufacturing facilities in Santa Clara, Cleveland, Ohio, and Singapore. The company has about 900 employees worldwide and maintains sales and distribution operations across Europe, Asia, and Latin America.


Original Software Helps Customers Achieve a Quick ROI

AQM vendor bucks conventional tester wisdom which says that achieving quality is difficult

15th December 2011, – In its annual round up and planning for the year ahead, Original Software, a leading Application Quality Management (AQM) vendor, renowned for its innovative technology, reveals how it continues to break the mould in application quality, by driving down the cost and risk of software delivery projects. Several customer examples confirm how the software vendor has helped deliver a proven ROI in months rather than years.

Coca-Cola, a global leader in the beverage industry, often reluctant to comment on the IT suppliers it uses, needed a solution which would enable them to build rapid and maintainable automation. It found this unique combination with Original Software and in a partnership which has continued for over 8 years. Gerald Weichselbraun, Quality Manager, at Coca-Cola Computer Services said: “The Original Software solution enabled the QA team to create a wide range of automated tests and help maintain the high quality of the BASIS application used by many bottling plants around the world. Around 130 Test Cases with about 3000 Scripts comparing 200,000 individual screens have been recorded over time and are readily available to run business process related tests in a short time. It has saved the team many hundreds of man-hours and means that BASIS can be assured to a level just not possible manually, supporting Coca-Cola’s mission of delivering quality to their business partners in a timely manner.”

RSC Equipment Rental serves as a vital and trusted partner for thousands of customers in construction, industrial, petrochemical, governmental, and manufacturing businesses across the United States and Canada. With Original Software, RSC is now automating over 30% of its test cases and executing its regression tests almost 3 times faster. Cynthia Pangan, QA and Change Management said: “It used to take approximately 10-15 users and 2-3 days for each to test each release. With TestDrive, we are now able to accomplish this with 1 user in 1 day. We have gone from a product release cycle of once a quarter to once a week. If we did not have TestDrive, there is no way we could get all that testing done manually within a week.”

The testing market place is crowded with smaller, niche, code-driven open source testing vendors and a handful of large multi-nationals, with the ability to charge enormous amounts for maintenance renewals. Original Software reports that it is bucking the conventional tester wisdom that says it’s difficult for business to achieve quality with a trusted partner.

NYSE Euronext is a leading global operator of financial markets and provider of innovative trading technologies. Paul Cassell, Vice President of QA, said: “In terms of the perfect vendor, I’d much rather have a small contact group. It makes me feel really comfortable working with Original Software – they can answer both the business and technical questions that I might throw at them without having to go through ten people.”

Taking risk is a necessary evil in order to obtain competitive advantage, especially in today’s economic climate. However, unmanaged risks in software development can have disastrous consequences. Application failures can lead to a loss of external and internal confidence, cause damage to brands and ultimately have a negative effect on revenue streams. One of the largest banking and financial services organisations in the world turned to Original Software to help combat the risks associated with its fast adoption of new applications and technologies. “The solution from Original Software has helped us to significantly reduce the business risk of poor quality. Prior to using TestDrive, we didn’t have the time or resource during each release cycle to test over 200 mortgage application scenarios – the testing simply wasn’t being carried out. Now with Original Software’s help, it takes us just 4 hours to run test cycles, and that’s a massive improvement on not doing any!”

Quality needs to be addressed at all layers of the business application. The Original Software solution suite enables users to check every element of the application – from the visual layer, through the underlying service processes and messages, as well as into the database. Original Software offers a solution that is code-free and requires no programming skills by the users. This philosophy empowers all users to define and execute their tests without the need to use any kind of code and is particularly useful when business users carry out User Acceptance Testing of business-critical ERP applications such as Oracle or SAP.

Craig Armstrong, IT Project Manager at Wales & West Utilities was quoted as saying at the start of 2011: “Our testing process has to be as seamless and pain free as possible, so integration of the tools was another key factor in our decision making. We were extremely impressed with the level at which Original Software’s solution suite was integrated. This will enhance the user experience and provide an end-to-end solution for our application quality strategy. Our business resources are called upon to complete User Acceptance Testing as and when required. Since testing isn’t their primary role within the organisation, we needed a solution that offered our users an intuitive experience. We reviewed all the leading vendors in the market place, including HP, for a solution that would help ease the burden of our applications testing. The Original Software suite of testing solutions ticked the “ease of use” box like no other application suite we reviewed within the testing application market.”

Qualify is a complete Application Quality Management (AQM) solution, uniting all aspects of the software quality lifecycle from requirements through to deployment. It provides an integrated approach to solving a company’s quality process and management challenges.

TestDrive-Assist and TestDrive are fully integrated solutions that allow companies to manage the journey to automation in a seamless and painless manner. TestDrive-Assist, discreetly captures tests while they are performed, including what is happening within the application. It also provides an audit trail and clear information for reproducing bugs. Its ability to automatically migrate these tests to an automated test script in TestDrive is a unique and powerful enabler for customers wanting to move to automation quickly and easily.

Original Software can also manage the test data environment with TestBench. The solution addresses the validation of database effects during a test. TestBench ensures that for any test, whether manual or automated, the database effects form part of the results of the test execution. It also helps with compliance, as the need for data privacy extends beyond production systems to test data as well.

“It’s great to hear these success stories across a range of industries, applications and technologies,” concluded Colin Armitage, CEO at Original Software. “What is really interesting is how each of our clients view the benefits they have gained in different ways. For RSC it has enabled them to remove a road block from their development process and speed up their time to market. While our banking client has been able to achieve a depth and breadth of coverage that is impossible to achieve through manual testing alone.”


Helzberg Diamonds Finds a Gem of a Partnership with Original Software

Retailer chooses Original Software to reduce the time to market for its business-critical MICROS-Retail Point of Sale system and its ERP and eCommerce applications

29 June 2011, – Original Software, a leading Application Quality Management (AQM) vendor, announced today that it has signed a deal with Kansas City-based Helzberg Diamond Shops, Inc., for managing and automating the testing of its business-critical retail systems. Original Software’s complete solution suite for quality management, manual testing, test automation and test data verification has been selected by the retailer to address its system testing challenges and improve overall quality and timeliness of application software delivery into production.

A leading fine jewellery retailer, Helzberg Diamonds, a wholly owned subsidiary of Berkshire Hathaway, Inc. operates 234 stores across the United States plus an online store. Building a successful retail business since 1915, the company is committed to attracting new customers and maintaining customer loyalty as it grows through its multiple distribution venues.

The “customer always comes first” at Helzberg Diamonds. Steve DeMott, Director of Application Development & Support at Helzberg Diamonds stated that he was impressed with Original Software’s shared customer service philosophy. “I was impressed at Original Software’s willingness and responsiveness to our specific needs. Our applications are quite complex and Original Software was the only vendor reviewed that could work with all mission critical systems. Other software solutions evaluated couldn’t give us the level of integration we required for testing our critical applications,” said DeMott.

“Our retail applications provide the business with complete information visibility to operational performance for both our traditional and online businesses. It is therefore critical that these applications are functioning correctly with the most current processing enhancements and at the most current release levels” added DeMott. “In the past we’ve only had manual testing processes in place and with the business growing at such a fast pace, we had to look for a way to make our testing efforts more efficient and start automating the testing process. With more frequent application updates, we didn’t want to delay the release of new functionality or employ more QA resources.”

Implementation will begin in June in order to be ready for major releases of our key applications in September. Once implementation is complete, Helzberg Diamonds will be using Qualify, a complete Application Quality Management (AQM) solution, to help unite all aspects of the software quality lifecycle and provide an integrated approach to solving the company’s quality process and management challenges.

Helzberg will also be implementing TestDrive-Assist and TestDrive, which are fully integrated solutions that allow companies to manage the testing journey to automation in a seamless and painless manner. TestDrive-Assist, discreetly captures tests while they are performed, including what is happening within the application. It also provides an audit trail and clear information for reproducing system errors. Its ability to automatically migrate these tests to an automated test script in TestDrive is a unique and powerful enabler for customers wanting to move to automation quickly and easily.

Finally, TestBench will also be used for addressing the validation of database effects during a test. TestBench will ensure that for any test execution, whether manual or automated, the database effects will form part of the results of the test execution.

Key to implementation success will be the time savings made in testing to bring ‘go live’ dates of new releases forward. DeMott concludes: “The Original Software solution suite is so easy to use. We have embraced the code-free approach of the solution and I’m certain that our entire QA team will be empowered as a result. The bottom line will be in the customer experience as it’s the quality of our supporting systems and self-service applications that is fundamental for a positive experience and repeat business.”

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About Helzberg: (www.helzberg.com)

Helzberg Diamonds was founded over 90 years ago, in 1915 and is headquartered in North Kansas City, Missouri. Since day one the company has been dedicated to delighting customers with superior service and high-quality jewellery. The company offers diamond and gold jewellery, such as rings, necklaces, earrings, and bracelets. The company also offers men’s and baby jewellery, coloured gems, wedding bands, watches, and various gifts. It has 234 stores in the United States and operates as a subsidiary of Berkshire Hathaway, Inc.


Euronet PINs Down its Software Quality with Original Software

Transformed quality process reduces business risks and increases staff productivity

7 February 2011, – Euronet the industry leader in processing secure electronic financial transactions, has utilised software from Original Software to enhance its quality processes, minimise business risk and deliver a superior application to its end users quickly and easily.

Doug Goodwin, Vice President of Global Development claims: “The solution from Original Software has helped us to significantly reduce any business risks resulting from less than superior quality in our software. We’ve been really impressed with the level of customer service provided by the company; they’ve been responsive to our needs and dedicated in helping us succeed.”

As an industry leader in processing secure electronic financial transactions, Euronet offers payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers. The critical and timely nature of its customers’ business and the sensitive nature of the data it deals with, means that quality is a very necessary commercial imperative, especially if Euronet’s level of corporate risk is to be reduced. As such, Euronet is committed to developing and delivering superior software quality to its customers.

A Business Transformation
Dale Cook, Manager of Software Development, Euronet, explains “We have made significant savings initially in terms of storage capacity, reducing the size of our test environments by around 85 percent. The new suite has allowed us to look at test planning from a whole new perspective and change the way that we addressed quality assurance within the organisation. Within the year, we have been able to more fully regression test each new release. We’ve been really impressed with the new solution, the use of variable data and the ability of the scripts to self-heal is so powerful, facilitating re-use of a single script multiple times. Instead of manually testing one account combination and all its permutations, we can now automate the testing of 15.”

Full Automation and Test Data Management
Euronet has the added challenge of having its test environments conform to payment card industry standards when ensuring software quality.

The database extraction functionality within Original Software’s TestBench allows test teams to quickly and easily extract data from live systems, creating a subset for use in a realistic testing environment. Data scrambling allows for the sanitisation of customer records and high risk items, safeguarding the records, as well as the company itself, from legal ramifications and compliance laws. The data protection module allows users to create checkpoints, rolling back the changes and resetting the environment if it becomes corrupted by any testing activity, thus ensuring its ability to be re-used on further developments or regression tests.

By implementing TestDrive, Euronet has moved away from a once annual, very manual, labour intensive process to being able to more fully regression test on each new software release. With wider test coverage, the software releases now provide the end user with significantly less business risks and at the same time have lowered the number and severity of support calls to Euronet.

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About Euronet: (www.euronetworldwide.com)
Euronet Worldwide is an industry leader in processing secure electronic financial transactions. The Company offers payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers. These services include comprehensive ATM, POS and card outsourcing services; card issuing and merchant acquiring services; software solutions; consumer money transfer and bill payment services; and electronic distribution for prepaid mobile airtime and other electronic payment products.

Euronet’s global payment network is extensive — including 10,519 ATMs, approximately 56,000 EFT POS terminals and a growing portfolio of outsourced debit and credit card services which are under management in 30 countries; card software solutions; a network of approximately 541,000 POS terminals at approximately 266,000 retailer locations in 29 countries; and a consumer-to-consumer money transfer network of approximately 104,900 locations serving 130 countries. With corporate headquarters in Leawood, Kansas, USA, and 40 worldwide offices, Euronet operates and processes transactions from 50 countries and serves clients in approximately 150 countries.

About Original Software: (www.origsoft.com)
With a world class record of innovation, Original Software offers a solution focused completely on the goal of effective quality management. By embracing the full spectrum of Application Quality Management across a wide range of applications and environments, the company partners with customers and helps make quality a business imperative. Solutions include a quality management platform, manual testing, full test automation and test data management, all delivered with the control of business risk, cost, time and resources in mind.

More than 400 organisations operating in over 30 countries use Original Software solutions. Current users range from major multi-nationals to small software development shops, encompassing a wide range of industries, sectors and sizes. We are proud of our partnerships with the likes of Coca-Cola, Cargill, HSBC, FedEx, Pfizer, DHL and many others.

Press contact
Tulin Pledger
Head of Marketing
+44 1256 338 689
tpledger@origsoft.com


Wales and West Utilities Chooses Original Software to Accelerate its User Acceptance Testing for SAP

Ease of use for business users cited as main reason for choosing the solution suite over HP

6 January 2011, – Wales & West Utilities (WWU), the regulated gas distribution business covering Wales and the South West of England, has selected the leading Application Quality Management (AQM) vendor, Original Software, for the management and ongoing testing of its business-critical SAP® implementation. The full quality management, manual testing and test automation suite has been selected by the utility company to assist with its business-critical SAP application quality challenges.

Highly regarded in the industry, WWU was recently awarded the “Utility Company of the Year” at last month’s Utility Industry Achievement Awards 2010. The judges were impressed with how WWU has successfully rationalised a raft of different computer systems – without adversely affecting customers – and has built strong forward looking teams throughout the business since launching five years ago. It is this same forward looking thinking that led WWU to choose Original Software as the partner of choice for meeting its SAP quality challenges.

The Wales-based utility, which has its main offices in Newport, uses SAP across its operations, from back-office financials through to mission critical asset and work management on the front line. SAP provides coverage across many processes and business functions and integrates with other key solutions at the utility, such as Despatch and Mobile Application from Ventyx, and geographical information systems from ESRI. As such, any changes made to SAP and other key applications have to be tested thoroughly to ensure that WWU continues to provide a safe and efficient service to its customer base.

WWU does not have a permanent testing team but instead utilises its business subject matter experts to perform the vast majority of functional testing for any changes made to SAP and other business-critical applications.

“Our business resources are called upon to complete User Acceptance Testing as and when required,” says Craig Armstrong, IT Project Manager at Wales & West Utilities. “Since testing isn’t their primary role within the organisation, we needed a solution that offered our users an intuitive experience. We reviewed all the leading vendors in the market place, including HP, for a solution that would help ease the burden of our applications testing. The Original Software suite of testing solutions ticked the “ease of use” box like no other application suite we reviewed within the testing application market.”

Original Software offers a solution that is not code-driven and requires no programming skills by the users, empowering all users to define and execute their tests without the need to use any kind of code. “Not only is the technology easy to use, but we feel that our applications quality management process will become even more efficient, enabling the testers to complete a wider scope of testing during the delivery of our business critical SAP projects”, adds Armstrong.

Once implementation is complete, WWU will be using TestDrive-Assist and TestDrive, which are fully integrated solutions that allow companies to manage the journey to automation in a seamless and painless manner. TestDrive-Assist, discreetly captures tests while they are performed, including what is happening within the application. It also provides an audit trail and clear information for reproducing bugs. Its ability to automatically migrate these tests to an automated test script in TestDrive is a unique and powerful enabler for customers wanting to move to automation quickly and easily.

Qualify, which is a complete Application Quality Management (AQM) solution, has also been selected to replace the incumbent HP Quality Center. Qualify will help unite all aspects of the SAP software quality lifecycle from requirements through to deployment, providing an integrated approach to solving the utility company’s quality process and management challenges.

Armstrong concludes: “Our testing process has to be as seamless and pain free as possible, so integration of the tools was another key factor in our decision making. We were extremely impressed with the level at which Original Software’s solution suite was integrated. This will enhance the user experience and provide an end-to-end solution for our application quality strategy.”

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About Wales & West Utilities: (www.wwutilities.co.uk)

Wales & West Utilities (WWU) – formerly part of National Grid Transco – was launched on 1st June 2005. Valued at £1.2 billion, it is a regulated gas distribution business with around 35,000 km of gas distribution pipelines located in Wales and the South West of England. With its main offices in Newport, South Wales and with around 1,500 staff, the company’s catchment area has a population of 7.5 million.

In addition to laying new gas pipes, making new gas connections and moving and replacing pipes and meters, it is Wales & West Utilities’ people who respond to gas emergency calls in its geographic area, by providing 24-hour 365 days a year service to ensure the safety of its customers and consumers.


ERP Testing Saps Resource at Marstons

Independent UK brewer and pub retailer selects Original Software to ease increasing burden of SAP testing

23rd September 2010 – Original Software, the Application Quality Management (AQM) vendor, today announced that the UK’s leading independent brewing and pub retailing business, Marston’s PLC, has selected its application quality solution suite to help the company implement SAP updates on time and with greater ease, and without the need for additional technical resources.

Historically Marston’s had only been using two SAP modules: Financials and Sales & Distribution, yet it would take over six months to plan and execute the testing of each upgrade. Now the company is using additional modules within the SAP ERP Central Component solution, CRM and SRM within the SAP Business Suite, SAP BI, bespoke applications and many web applications. This increased complexity had become a growing concern for Marston’s IT department. Continuous manual testing was not a feasible option moving forward, especially with the way SAP was planning updates in its latest release. Instead of one big upgrade, patches were to be delivered in regular packages throughout the year. For Marston’s the scope and complexity of testing SAP updates has dramatically increased.

In addition to the long testing cycles, Marston’s also felt it was constrained by a lack of choice in the SAP automated testing market and required the solution it eventually purchased to fit in with how Marston’s ran its business. Marston’s has always utilised the business users as its testers, as it is they who really know how the applications are supposed to work. The business users have no IT skills, but have a more holistic view of the business processes under test. As such, the solution had to be easy to use without the need for any technical knowledge such as programming.

One choice would have been HP, given its monopoly-like relationship with SAP for testing. But HP was not a realistic choice for Marston’s.

Judy Doust, Test Manager at Marston’s, explains: “Our SAP testing is business process driven and as such requires people with knowledge of the business process to actually design and execute tests. Although the integration exists between HP and SAP, I really didn’t like feeling as though I was being tied into something that was not right for our business. HP is a technical solution and I didn’t want to employ another couple of people to do the coding and maintenance, so I went looking for a viable alternative.”

“Our prime objective was not to employ a huge test department. Our end users are the business users – we’ve always used them as testers and it works well for us – it saves on re-work. A system that requires IT specialism would force us to employ a team of specialist testers. We’d still need to utilise the users for the business process knowledge and there would be crossover and duplicated effort. Why perform all that work if there was another option out there?” continued Judy.

When Marston’s learnt about Original Software and realised how easy the solution was in terms of usability, it immediately saw the benefits it could provide the business with its SAP testing. Judy added: “When I approached Original Software to investigate the solution suite’s suitability for SAP testing, their display of willingness and intent gave us confidence.”

“We have now implemented their manual and automated testing solution and are in the process of training users. The beauty of TestDrive-Assist is the non-intrusive way it records activity while the user is testing. This allows us to capture the day-to-day processes of the business users so that their knowledge is retained and shared within our organisation. We will be able to leverage that business process knowledge in order to build automated test regression packs, providing us with huge time savings each time we re-run the tests.”

Marston’s next objective is upgrade regression pack building. “We want to be able to automate and make upgrades less painful, but quality really is at the heart of everything we are doing. We want to improve the quality of our solutions, while at the same time maintain the same level of service for users. Our overall goal is that the business continues to believe in IT and what we are doing – all the way from the business process owners and end users, right up to board director level,” Judy concluded.

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About Marston’s: www.marstons.co.uk

Marston’s PLC is the UK’s leading independent brewing and pub retailing business. It operates five breweries – Banks’s brewery in Wolverhampton, Marston’s brewery at Burton on Trent, Jennings brewery at Cockermouth in the Lake District, Ringwood Brewery in Hampshire and Wychwood brewery at Witney in Oxfordshire. Our pub estate totals 2,184 pubs – 1,688 tenancies within Marston’s Pub Company and 496 directly managed by Marston’s Inns & Taverns. We brew some of the UK’s leading ale brands including Marston’s, Banks’s, Brakspear, Jennings, Hobgoblin, Mansfield and Ringwood. Our award-winning ales collected five international brewing medals at the Millennium International Brewing Awards.

About Original Software: www.origsoft.com

With a world class record of innovation, Original Software offers a solution focused completely on the goal of effective quality management. By embracing the full spectrum of Application Quality Management across a wide range of applications and environments, the company partners with customers and helps make quality a business imperative. Solutions include a quality management platform, manual testing, full test automation and test data management, all delivered with the control of business risk, cost, time and resources in mind.

More than 400 organisations operating in over 30 countries use Original Software solutions. Current users range from major multi-nationals to small software development shops, encompassing a wide range of industries, sectors and sizes. We are proud of our partnerships with the likes of Coca-Cola, Cargill, HSBC, FedEx, Pfizer, DHL and many others.

Press contact

Kate Banyard
Media Relations Officer
+44 1256 338 689
Kbanyard@origsoft.com


Psion Powers-On its Innovation with Qualify

Original Software’s new AQM solution provides a Quality Management backbone for Psion Teklogix, enabling better management and visibility of the engineering lifecycle

7 September 2010 – Psion Teklogix, the pioneer of rugged mobile computing, has utilised Original Software’s newly launched Application Quality Management (AQM) solution, Qualify, to enable significant time savings, process improvements and re-use of assets; accelerating innovation on ground-breaking new products and features.

Psion has enjoyed huge success with a test planning solution, from Original Software, over the last few years. When the company was introduced to a new AQM solution called Qualify, they immediately saw the potential to realise benefits on a much larger scale.

Persuading a happy customer to embrace change
Shahe Altounian, Manager for Product Support and Services at Psion, leads a team of Test and Business Analysts, in charge of validating Psion’s products before they are released to production. From testing for compliance to certain industry standards, through to validating that the beepers and software work as designed, he and his team were managing and planning the quality of their rugged handheld devices, using TestPlan, Original Software’s solution for test planning only, which has now been superseded by Qualify a complete AQM solution.

Shahe admits, “When I was first introduced to Qualify, my initial reaction was ‘Do I really need this right now?’, but I was soon won over, as we began seeing efficiencies by linking test requirements to product requirements and being able to customise the user interface to fit our individual needs. Qualify allows really simple efficiencies, such as being able to assign tasks en-mass, as well as ease of test asset re-use from project to project.”

Efficiencies aid innovation
Already Shahe’s team had experienced significant efficiency savings by eliminating the need for time-consuming weekly progress meetings. With Qualify, every member of the team can see the exact project status at any given moment of time, so the status updates are now effectively automated. This allows team members to get far more value out of the weekly meetings. Rather than focusing on what has already been done and what is outstanding, Psion can now devote that time to focus on more productive activities.

“The support team were fantastic in helping us to recognise the applicability and relevance of new features and integrate them into our processes, redefining entities, structures and relationships. We really began to see the benefit that could be realised in expanding Qualify out further across the enterprise and using the solution to join up our whole engineering process from requirements through to test validation,” claims Shahe.

The impetus to upgrade was to introduce these efficiencies to the rest of the organisation and benefit from the ability to trace requirements through the delivery process. “We wanted a more rigorous methodology to take us from requirements all the way through the product lifecycle,” he explains.

The Requirements team had vast amounts of spreadsheets they were using. They wanted to reduce the amount of time they spent maintaining these and at the same time take advantage of the re-usability of assets that Shahe and his team were enjoying with Qualify.

“We thought, wouldn’t it be great to have the processes all nailed down at the start of a new project – components we’ve built many times before – that wouldn’t have to be re-visited again and again? Using Qualify allows us to focus more on innovation – creating requirements for new ground-breaking features that will differentiate us from the competition and bring-to-market products with innovative new functionality; products that can make a real difference to our users and their employees,” says Shahe.

A rugged solution without all the hand-holding
Psion’s development process works like a classic ‘V Model’ and Qualify allows the integration of development with the testing team; visibly linking together both sides of the ‘V’ and allowing both teams full transparency of the project status.

Another feature that impressed Psion is the level of customisation that is possible. Each member of the team is able to have their own personalised view of the project and the elements and detail that they want to see, whatever is most important to them and their role.

What’s really great is how easy it is to achieve this. Qualify is totally customisable without IT support,” says Shahe. “All the other tools I have looked at require IT development and DBA support to achieve the same results. With Qualify, Original Software has handed power to their users, putting the customisation ability into the hands of the people actually using the solution!”

A more efficient and aligned business
“We now have our specifications in a solution where it is easy to slice and dice the information in different ways,” says Shahe. “We’ve created efficiency savings by eliminating duplication, but more than that, Qualify has given us a new clarity of purpose. We know exactly what we are trying to achieve and precisely where all the information we need is located.”

“Qualify has given us much more robust management of information and the ability to store and retrieve. We now have instant access to all the information we need at our fingertips. We have full historical data, such as the effort it took us to carry out certain tests, which then allows us to be much more accurate in our estimations at the start of a new project. Not only that, but this same historical data can really help us to improve performance and take corrective action when processes are not working effectively. For example, if we heard a complaint in the field, we can look back and find out what went wrong, how, if more training is needed, what tools were available, etc., and try to improve, rethinking the strategy to better perform in the future and improve processes. It’s a great audit trail, not just for compliance purposes, but for the business to improve its working practices as well.”

“The biggest challenge for us has been about changing how people work. We’ve made a monumental leap in the way that people collaborate and work together on projects. We’ve gone from doing everything manually, with work spread out across documents, print-outs and spreadsheets, to having a centralised, business-aligned quality management solution that truly empowers team members. I’ve really enjoyed working with Qualify and it has been an enormous benefit to the business,” concludes Shahe.

##

About Psion Teklogix: www.psion.com
Psion Teklogix, a public company on the London Stock Exchange is the pioneer in quality mobile handheld computers and their application in industrial b2b markets around the world. It is headquartered in London with corporate offices located in Europe, North America, Asia, Latin America and the Middle East.

The company specialises in making mobile workers more productive by producing rugged mobile computer products and technology that make a real difference to its customers and to their employees. Its products are sold in more than 80 countries, wherever there is a requirement for the most intelligent and flexible mobile workforce automation devices.

Psion has pioneered the design and development of rugged mobile computers for the last 40 plus years and has unrivalled experience in mobilising field sales and service, logistics, supply chain and transportation solutions. With its technology, applications look better, work better and continue to be productive for longer.

About Original Software: www.origsoft.com
With a world class record of innovation, Original Software offers a solution focused completely on the goal of effective quality management. By embracing the full spectrum of Application Quality Management across a wide range of applications and environments, the company partners with customers and helps make quality a business imperative. Solutions include a quality management platform, manual testing, full test automation and test data management, all delivered with the control of business risk, cost, time and resources in mind.

More than 400 organisations operating in over 30 countries use Original Software solutions. Current users range from major multi-nationals to small software development shops, encompassing a wide range of industries, sectors and sizes. We are proud of our partnerships with the likes of Coca-Cola, Cargill, HSBC, FedEx, Pfizer, DHL and many others.

Press contact
Kate Mackinder
Media Relations Officer
+44 1256 338 689
Kmackinder@origsoft.com


Customers Get Quality-Centric VIP Treatment

Original Software’s robust approach to software quality helps Vermont Information Processing reduce release bottlenecks and improve customer support forecasting

June 28, 2010 – Vermont Information Processing (VIP), IT solutions supplier to the beverage wholesale industry, has utilized Original Software’s end-to-end testing solution to increase its software quality. Even with an intensely accelerated development schedule, VIP has improved its customer upgrade experience and reduced pressure on its support team. This in turn has enabled the business to respond effectively to the complex requirements of its customers during volatile market conditions.

A period of market consolidation had caused significant growing pains for VIP. As its customers’ operations increased in complexity, the software that they relied on to manage their business needed to be able to handle much more complicated processes. VIP’s old development cycle just didn’t fit this new development schedule. Putting out new releases became painful, not just for customers and its development team, but the support team was also beginning to feel the repercussions.

With the help of Original Software, VIP was able to develop a much more robust approach to software quality. The company has completely turned around its QA process and overcome its customers’ cautious attitudes to upgrades. VIP has now transformed into a software testing center of excellence with happy customers who are keen to upgrade to new releases.

Since implementation, VIP’s QA department has increased the scope of test coverage, taking control its test environments, comprehensively unit testing and running full regression tests on all system updates. Previously customers went on average three years before updating systems, creating a bottleneck in the upgrade process, now 97% are running a recent version of the software. The team has also vastly reduced the strain on support. Fixing a single bug could save support around 80 hours; it takes a lot less time to run the regression suite now, which on average turns up 10-12 similar bugs. This equates to five and a half months of support time per release!

VIP moved from having one major update release every three years to producing major releases once a year, with numerous maintenance builds in-between. The old eight month-long beta testing phase was too time consuming for the business with its new rapid development schedule and it could no longer afford to do this. With the crunching development cycle, quality was becoming an issue for VIP. “Our customers were really frustrated with us,” explained Bobby Erwin, Quality Control Analyst at VIP. “To get a new feature, they’d also get all these other problems to boot. This would become a strain on the support team too, as they’d spend hours on the phone going through problems.”

“Our main business drivers were to reduce the level of risk by increasing the scope of test coverage. Original Software was the ideal choice” said Erwin.

VIP purchased the solutions from Original Software in May 2007 and once they’d had the initial training it took two or three months to develop their first regression capabilities. They’ve been developing and building on these tests ever since. “Prior to this we conducted no regression testing at all – just a month or so of acceptance testing by customer service and then the beta tests. Now we have a battery of tests we perform every time we release,” imparted Erwin.

“We are providing a much more robust and better product to the end users,” said Bobby Erwin. “Our support and customer service teams are delighted. Our builds are just so much better now, and we can also tell them exactly how risky a release is, and predict the levels of support that might be needed.”

“The regression tests help us manage our exposure: improving experience for the customer, decreasing support needs for a given update. Testing gives us a feel for how stable the build is. It’s a known entity. If the build looks good in testing, we can install with greater confidence. If we find problems, we get a better idea of the support resources needed,” confirmed Chris Boucher, Support Manager at VIP.

To read the full customer case study, please visit: http://www.origsoft.com/customer-stories/vip

##
About Original Software: www.origsoft.com
With a world class record of innovation, Original Software offers a solution focused completely on the goal of effective quality management. By embracing the full spectrum of Application Quality Management across a wide range of applications and environments, the company partners with customers and helps make quality a business imperative. Solutions include a quality management platform, manual testing, full test automation and test data management, all delivered with the control of business risk, cost, time and resources in mind.

More than 400 organisations operating in over 30 countries use Original Software solutions. Current users range from major multi-nationals to small software development shops, encompassing a wide range of industries, sectors and sizes. We are proud of our partnerships with the likes of Coca-Cola, Cargill, HSBC, FedEx, Pfizer, DHL and many others.

Press contact
Kate Banyard (Née Mackinder)
Media Relations Officer
+44 1256 338 689
Kbanyard@origsoft.com


Big Five Bank Selects Original Software as Preferred Supplier for Agile Testing Solutions

TestDrive and TestDrive-Assist provide a winning combination for Agile Test Automation

20th January 2010 – Original Software, the Application Quality Management (AQM) vendor, today announced that it has signed a global agreement with one of the ‘big five’ UK banks to be its preferred testing solution provider for Agile development projects worldwide.

Agile development has increased in popularity with IT departments because of the way it can adapt to changing needs and help solve the complexities of development projects. The bank is increasingly deploying an agile approach to its software development and, after a comprehensive market evaluation, decided that the combination of TestDrive and TestDrive-Assist from Original Software was the most flexible and appropriate test automation solution on the market for use in its Agile developments. The preferred supplier status means that any test team from the bank can select Original Software’s solutions from their global vendor list and make an instant purchase, without having to go through a lengthy procurement or tendering processes.

Original Software’s manual testing solution, TestDrive-Assist, discreetly records tests while they are performed and provides an audit trail and clear information for reproducing bugs. Its ability to automatically migrate these tests to an automated test script in TestDrive, the company’s test automation solution, is a unique and powerful enabler for customers practicing agile or iterative development techniques. The functionality allows customers to test earlier, in bite-sized pieces and, by the end of the scrum or iteration, these scripts form the foundation of a future automated test.

Colin Armitage, CEO of Original Software said: “The strength of our offering in the agile space is testimony to the fact that we are on the bank’s global price list. Our solutions will enable them to reduce the time-to-market for new developments, which is critical for competitive advantage within the banking sector. At the same time, we are able to provide a full audit trail for regulatory compliance.”

He continued: “Customers practicing agile methodologies across the globe are finding our solutions easy to implement, and the reuse and repeatability of our manual tests really pay off. Automation can be a powerful enabler in Agile development, but traditional testing tools are not flexible enough and script maintenance becomes too much of a burden. TestDrive’s ability to re-run test scripts, even when the application under test has been modified, adds value with each iteration.”

“SCRUMS are wider than just testing, but all members of the team can get real benefit from our solutions. Business Analysts can use the mark-up functionality to recommend changes to the design specifications, feeding product enhancements back into the development loop.” expanded Armitage.

Original Software received praise for its capabilities in enabling agile development in a 2009 report by independent industry analyst group, Ovum. In the report, written by Paul Herzlich, the company’s solutions were applauded for being a better fit for agile processes than any competitive functional test automation suite. The report can be downloaded free of charge from Original Software’s website – http://www.origsoft.com/news-desk/analyst-commentary/


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