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Archive for the ‘Software Testing Nightmares’ Category

Microsoft Joins Testing Hall of Shame

Microsoft shot themselves in the foot with this embarrassing blunder that has definitely qualified for a spot in our Software Testing Hall of Shame!

A Microsoft antivirus definition file was the cause behind Google Chrome’s browser to disappear from users’ PCs!

Scores of users reported the deletion of the Google Chrome browser from their PC after running Microsoft’s Security Essentials. Google told Chrome users that Microsoft incorrectly marked the browser as malware and it was later reported that 3,000 users were effected.

Can you blame Google for being a little cheesed off at their Microsoft Internet Explorer (IE) rival. It has been alleged that Chrome will pass Mozilla’s Firefox as the second-most-popular browser by the end of this year, pitting Google and Microsoft for the top spot.

As reported in ‘ComputerWorldUK’ by Gregg Keizer: “An incorrect detection for PWS:Win32/Zbot was identified and as a result, Google Chrome was inadvertently blocked and in some cases removed from customers PCs,” Microsoft said in a statement posted to the Facebook page of its malware research center. “We have already fixed the issue…, but approximately 3,000 customers were impacted.”

So it seems the moral of this story once again is that inadequate testing and quality checks lead to issues.

I wonder what tools Microsoft were using to assist them? I would recommend they look here: http://www.origsoft.com/manual-testing-is-here-to-stay/


Apple Joins Testing Hall of Shame

Another organisation has made it to our Software Testing Hall of Shame this week and what an embarrassment to such a high profile company.

According to an article by ITPRO, hackers are taking a big bite out of Apple’s data security.

A website known as “JailBreakMe” has been exploiting Apple’s iOS flaw by allowing users to upload software onto Apple devices that has not been approved.

Worse still, Apple users can potentially have malware downloaded onto their devices.

Affected devices include the iPhone 3GS, iPhone 4, iPad, iPad 2 and the iPod Touch running iOS up to version 4.3.3. The soon-to-be-released iOS 5 could be affected too, once it is released in the Autumn.

The German Federal Office for Information Security, as reported by the Guardian, has deemed the situation serious enough to put out a warning on the “critical weaknesses.”

Tom Brewster, ITPRO, states: “Hacker group Dev-Team released the new jailbreak service this week, allowing users to hack their devices solely by following steps online through the mobile Safari browser.”

Apple could have been spared the embarrassment and expense with more efficient and thorough penetration testing of their systems.

Application quality should be at the heart of any development project. It just goes to show, even the big high-tec shops still get it wrong!


Tesco Bank Should Have Tested on IE9

The news on CIO’s website of Tesco Bank having to issue emergency guidelines for Internet Explorer 9 users, made me chuckle.

Either testing on multiple browsers wasn’t carried out in full or the testing technology being used didn’t support IE9. Either way, Tesco Bank will be entering our ‘Software Testing Hall of Shame’ this week.

Perhaps the bank wasn’t aware that Original Software had announced its support for IE9 back in March: Original Software in Pole Position to Support Internet Explorer 9.

With Original Software you can discover an easier way to ensure your web applications are tested on all browsers.


The Cost of Software Failure

Our Software Testing Hall of Shame hosts a gallery of software glitches all serving to illustrate the importance of testing software. The latest addition comes from the London Stock Exchange where, billions of pounds worth of share trades were lost after the London Stock Exchange’s main trading system ground to a halt shortly after the market opened last month.

Dealers were left twiddling their thumbs and angry after the LSE officially called a halt to all trading on its electronic order-driven system.

The London Stock Exchange (LSE) has been the focus of much unwanted attention over the past few months, following problems with its new trading platform, MillenniumIT, that caused irregularities appearing on traders’ screens and trading downtime.

Could these problems have been avoided with more thorough QA procedures? Our guess is yes. This is a great example of how business risk is heightened when systems are launched too quickly, not allowing enough time for testing. But then again, the 15-month system replacement has had a catalogue of problems from the start.

What do you think? What can be done in the future to prevent this sort of thing happening again?


HMRC Software Glitch Makes Returns Taxing

Yesterday, January 31st, was the last chance for self-assessors to submit their tax return online at the website for Her Majesty’s Revenue and Customs (HMRC). Even though the HMRC said only on Friday that their computer system was working well and they did not foresee the problems experienced in recent years, our majesty’s government failed to test thoroughly again!!

Apparently, accountants were having problems after it appeared that the company that supplies software which allows accountancy firms and advisors to access the HMRC website had shut its links early. Returns that should have taken no more than 10 minutes to file, were taking up to an hour. HMRC confirmed that some advisors using third party software were experiencing what they called a ‘slowdown’.

CCH Personal Tax was the software concerned and although its parent company, Wolters Kluwer, said they had not been notified of any issues with the software, problems certainly existed.

Now we can’t be sure what the problems really were,  but this story is yet another example of poor or incomplete testing. Such high profile software glitches only go to justify Original Software’s mantra that “application quality must become a business imperative” – especially if government reputations are to remain unscathed.

Source: Yahoo News


Another Tax Blunder, Get IT Fixed

HM Revenues and Customs have done it again! You would think that they would have learnt from past mistakes and have a plaque hanging on their wall that says, “failure to plan is planning to fail.”

Not only is their internal administration process still flawed, but now their shiny new Pay As You Earn (PAYE) computer system is thought to be the problem behind 1 million workers facing a surprise £1,500 tax bill.

A new IT project, which had not been properly tested, has meant that 1.4 million tax payers have underpaid. Almost 6 million tax payers will be told over the next few months that they have paid the wrong amount of income tax.

The new computer system, designed to automate a manual process, brought a promise of organisation. The automation of matching up the information on individual records with the end of year HMRC checks, on the amount of deducted tax and national insurance contributions by employees using the PAYE system, did not work as expected.

The project is a good idea, reduce time, resource and cost of the manual effort, but automation can not be achieved if the computer system has not been properly tested.

Most nightmares in this hall of shame have been detrimental in many ways, but it is never funny when it effects the lives of ordinary people. During a time when money is tight, this quality nightmare will hit the unlucky casualties hard.

For more on this story visit: http://news.sky.com/skynews/Article/201009115713464.


Bad Aer Lingers after online booking nightmare

Flight company’s booking system, not only riddled with software glitches, but they are so un-customer friendly that in order for ME to do THEM a favour and let them know why their web sales are so poor – alerting them to the software glitch, I either have to pay £s per minute to call their website helpdesk or post a blog about their immense screw-up (thereby shame-facing them at the same time) There is simply no other option available on their website for getting in touch with their webmasters – Come on guys a simple email address wouldn’t hurt, would it?

Sorry, deep breath, this has just got me so riled!

So, knowing that I was planning a short break in Spain later in the year, a friend kindly forwarded me a promotional mail he had received from Aer Lingus, about a sale on flights to Malaga.

 air lingus offer

 Well, I’m in Marketing, so I was never going to be fooled that it would actually only cost £29.99 (not when you take into count that I wanted to fly at the weekend, I actually wanted a seat and to take a bag etc), but anyway, £102.56 each for me and my husband (plus a handling fee of £20) didn’t seem too awful.

flight summary page

  Happy with the flight times – check.

Think an extra £370 pp to be able to take checked bags, have seat selection and airport lounge is a bit extreme, but happy to run with the cheap option – check.

Flights cheaper than taxes – typical – £20 handling fee snuck in there – typical – check.

Well, ready to complete the booking then…

Click continue.

 confirm details page

Start filling in my details, scroll down – OMG!!! How come the price has suddenly hiked itself right up to almost £600!!!!!

Ouch, that’s a nasty software glitch. Working at a company that actually manufactures software testing solutions, I can tell you straight off, that this here is an application error – and not just a malicious ploy by the budget airline to part you from more of your hard-earned cash! It seems that Aer Lingus have not been testing their application very well. We’ve seen time and time again that choosing not to invest sufficiently in quality assurance can really come back to bite you on the rear end! With ample time devoted to testing, better test coverage, some validation rules and database effects, this would have been picked up way before it went public. Oh well.

Maybe some customers might not have double-checked the price again, and unknowingly proceeded, only to be ripped off by the good chaps at Aer Lingus, but more likely, customers like me, would have just been put off and decided to check out prices at BA instead! I guess I’ll do a good dead and let them know – perhaps suggest they buy our software while they are at it… An hour later and after crawling their website, I discover, to my annoyance, that unless I want to waste even more of my time and money phoning a premium rate number, there really is no way to contact their technical team! GRRRRRR! Oh well, at least it is good fodder for our ‘Software Testing Hall of Shame’!

In trying to re-create the error before I put this post live, I came across another, completely different bug , where the system now wouldn’t process to that last screen, but looped me back to the start again. Do they do ANY testing on their systems? It’s just riddled with bugs.


Software errors force Boris to back-pedal on hire charges

Bikes

A cycle hire scheme championed by Boris Johnson is having to refund thousands of pounds of taxpayers’ money after it was hit by glitches.

This week my favourite London Mayor, the enigmatic Boris Johnson, makes it into our Software testing Hall of Shame!

I was alerted to the fact that there was an impending hall of shame contender on Friday when I read sky news’ article ‘Boris Bikes’ Launch Despite ‘Many Concerns’

Mr Johnson apparently told LBC radio: “I have no doubt lots of things will go wrong.”

He insisted it would prove a “great success” in the long run but added: “The reality is that the software issues and technical issues of getting the whole thing up and running for tomorrow has been extremely difficult.” “It will be more of a gradual launch than a big bang. I have so many concerns it’s hard to pick one out.”

It seems that the blonde haired buffoon had not allowed enough time for adequate testing of the scheme and ironing out the kinks. By this point they were left with little choice but to go ahead with the launch despite concerns, but as the saying goes: Failure to plan is planning to fail.

Unsurprisingly Monday morning came with numerous reports of mayhem in the capital over the weekend.

The London Evening Standard reported that a quarter of both the promised bikes and their docking stations weren’t ready in time. The Boris bike section of the TfL website froze on Sunday and users yesterday claimed their electronic keys were not working despite activating them online. Problems have emerged with people who purchased multiple electronic keys from the same bank account – the daily or weekly subscription charge is automatically levied on all keys as soon as one is used, even if the others are not in use.

Oh dear, Boris.

The Telegraph humorously reported that ‘Mr Johnson, who describes himself as cycling like a “very elderly French onion seller”, admitted he is expecting “delirious” criticism of the scheme.’


It's not a bug, it's a feature! Apple: 'Hold your iPhone 4 differently'

Apple and the iPhone 4 feature in today’s topical entry to the Testing Hall of Shame. As reported by computerandvideogames.com, ‘The geniuses at Apple have put their heads together and come out of the lab with a simple fix for the iPhone 4′s bizarre reception issue: hold your phone differently.’

This week saw the release of most sought after smartphone on the planet, the iPhone 4, but a fatal flaw was quickly discovered – that holding the gadget in a certain way kills reception, which means making phone calls or downloading games is rather difficult.

Here’s a video of the issue, courtesy of TechRadar –

Apple’s statement brushes off the defect as a common issue that is found in most devices.

“Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas,” it says.

“This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.”

So, if you’re having problems, hold the phone in a different way or spend more money to fix the issue preventing the device from performing its primary function. That’s that then. 

TechWorld reports that ‘One user saw a boost in signal strength after wrapping the phone in a Ziploc bag, call it a super-cheap alternative to Apple’s $29 bumper. Another post on Apple’s forums recommends covering the sides of the phone with InvisiShield tape. But as one official Apple forum-goer noted, “Apple needs to fix this problem, we should not have to rig a fix for a brand new phone.”’

Thorough testing should have uncovered this bug, but how are Apple now going to appease the thousands of customers who not only queued up for up to 32 hours to get the buggy phone in the first place? One speculation is that Apple are going to release a propeller for the iPhone 4 so that it can hover next to your ear while you make a call!


Wipro employee fraud repercussions

A news story last week on Silicon India has caught my attention – Wipro employee commits $4 Million fraud. The Indian IT services outsourcing firm has lost millions of dollars due to one of its employees embezzling money over the last three years. The employee stole a password and transferred funds from Wipro’s bank account.

This will undoubtedly have major implications for the company. Confidence in Indian outsourcing firms is at a low following the recent scandal at Satyam Computer Services. Satyam served as the back office for some of the largest banks, manufacturers, health care and media companies in the world. The fall of Satyam was supposed to have created a big opportunity for Wipro but with the latest news, not only has it lost its chance of monopolizing on this, but a big shadow has been cast over the company’s credibility and trustworthiness.

Commenters on the news story at Silicon India have the measure of the situation.

“Think about the Client INFO…… If wipro not able to protect their own money how will they protect client’s data ? This is truly a shameful situation.” RanjeetMemane 18 Feb, 2010

“This is really Shameful, A reputed company like Wipro cannot be so careless in Financial matters. when they are not able to protect their company information how they can protect other client’s data?” Arun Kumar PB – 18 Feb, 2010

Perhaps the worst thing is the slur that these companies have cast over Indian outsourcing as a whole. It has built up to be a billion dollar business with some genuinely great and reputable service providers out there doing a fantastic job, such as our partner AppLabs. I do hope that they are not all tarred with the same brush.


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