Archive for October, 2011

Internal and Outsourced IT Help Desks Game Changes

Sliding Mind, a new technology provider, who delivers inspired, innovative solutions for IT help desks, announced TrackPath, a new solution that eliminates the guess work involved in recreating the application problem when a user contacts the IT Help Desk. TrackPath continuously monitors the activity on each PC so that in the event of any issue, a fully documented audit trail is instantly available for transmission to the IT help/service desk.

According to Gartner: “There continues to be an erroneous belief that the IT service desk tool represents the greatest cost for IT service support… 86% of the cost of an IT service desk is staffing related…” *

TrackPath continuously tracks all user activity on a PC irrelevant of whether the application is deployed through the cloud, browser or desktop. A user friendly audit trail is available in the event of operating system or application problems. TrackPath is the perfect solution for large user communities supported by a central help desk. Help desk staff are no longer reliant on the ability of a user to recall or reproduce the steps that led to their problem. Instead, the user can send a fully documented audit trail within two mouse clicks.

This core detailed reporting of user activity is reinforced with screen by screen tracking of memory and CPU usage, a detailed timeline, hardware configuration and operating system information plus information on the application stack being used. TrackPath also removes the need for remote PC access after an issue has occurred, an approach which impacts both the help desk professional and end user.

TrackPath is available now for download and free trial from the Sliding Mind website at:

* “IT Key Metrics Data 2009: Key Infrastructure Measures: Help Desk Analysis: Multi Year” – 15 December 2008, Linda Tracy, Jamie K. Guevara, Eric Stegman

Software Testing Club Goes Stateside

The Software Testing Club (STC), has now gone stateside with its very first software testing meetup hosted in Chicago! The “STC Meetups” have taken the software testing community by storm, and we are very pleased to be hosting the first US meetup in Illinois’ Windy City.

The Software Testing Club is a very successful and widely acknowledged community of software testing professionals, which has now grown to 10,000 active members.

The meetup will be held on the evening of November 10th from 5:30pm, and will be a relaxed social event for Chicago-based testers to gather, chat and have a drink, while discussing the finer points of software testing.

So if you are local to Chicago, enjoy a bit of testing talk and you are free that evening, why not come along?

To register for this event, simply visit the registration page here!

Microsoft Joins Testing Hall of Shame

Microsoft shot themselves in the foot with this embarrassing blunder that has definitely qualified for a spot in our Software Testing Hall of Shame!

A Microsoft antivirus definition file was the cause behind Google Chrome’s browser to disappear from users’ PCs!

Scores of users reported the deletion of the Google Chrome browser from their PC after running Microsoft’s Security Essentials. Google told Chrome users that Microsoft incorrectly marked the browser as malware and it was later reported that 3,000 users were effected.

Can you blame Google for being a little cheesed off at their Microsoft Internet Explorer (IE) rival. It has been alleged that Chrome will pass Mozilla’s Firefox as the second-most-popular browser by the end of this year, pitting Google and Microsoft for the top spot.

As reported in ‘ComputerWorldUK’ by Gregg Keizer: “An incorrect detection for PWS:Win32/Zbot was identified and as a result, Google Chrome was inadvertently blocked and in some cases removed from customers PCs,” Microsoft said in a statement posted to the Facebook page of its malware research center. “We have already fixed the issue…, but approximately 3,000 customers were impacted.”

So it seems the moral of this story once again is that inadequate testing and quality checks lead to issues.

I wonder what tools Microsoft were using to assist them? I would recommend they look here:


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