Reasons why ignoring Software Quality could be your downfall
Software failures are costing companies significant amounts of money and damage to their brand, people are losing jobs and in some cases their liberty because of avoidable software failures.
1. Cost of Software Failures
Less than a minute into its maiden voyage, Ariane 5 Exploded into a fireball above the mangrove swamps of French Guiana, due to a small computer program trying to stuff a 64-bit number into a 16-bit space. Destroying the result of 10 years, $7Billion and a project that was supposed to put Europe at the head of the commercial space race. What is the worst disaster an error could cause in your systems and at what cost?
2. Software Quality as a Competitive Advantage
Poor performance or a lack of functionality within internal and external applications can significantly impair your organisations ability to compete and respond to business demands in a competitive market. The brand which offers the slickest services and best customer experience will steal customers from the competition, is that you? Is your software quality process helping you achieve the competitive advantage?
3. Damage to your Brand
With Twitter, Facebook and countless blogs and forums, the impact of poor software quality can be immensely damaging to your reputation. It may be all it takes to drive your client to make the switch and never see the benefits of your systems once they are fixed, creating a potentially vocal enemy of your brand. Just ask RIM whoís recent Blackberry outage sent customers flooding onto competitors hardware and left a mountain of negative comments all over blogs forums and even mainstream news. Not to mention a multi-million-pound call for compensation.
4. Speed to Market
Todayís commercial environment changes faster than any time in history. Businesses seek agility and systems have to keep up with rapid change or even be ahead, the speed that your organisation can bring innovation to the marketplace or react to changes can mean the difference between a market leader and an also-ran in your customers eyes. MySpace.com went from conception in 2003 to $580 Million in 2005, became the most visited website in the US from 2006-2008, dropping in 2011 to 138th in the world and was sold that year for just $35Million. Thatís a loss of $545 million due to its inability to react to the speed at which the market changed.
5. Don't Waste your Money
Budgets are tight, donít stick with or choose non-scalable strategies which are costly to implement and expensive to run. Make IT productive, efficient and aligned with agile business objectives. Low TCO and early ROI are todayís standard essential parameters. Software departments are seen too often as simply a cost and bottleneck to the business, with no clear ROI. If you do not focus on getting the most efficient, most cost effective and best quality from your software team then you are throwing away money.
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